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File a Claim

Claim
Certificate

Verify certificate

Find your Certificate of Insurance.

Online claim

File a claim online

Submit your claim through the E-service web portal.

How to file a claim

1. Before you claim

Please notify the police if your claim is for the following and take reasonable measures to reduce further loss/damage.

  • Theft
  • Malicious/willful damage
  • Arson
  • Pursue claims from any responsible parties, such as carriers, port authorities, etc.

2. When reporting your loss

Please have your policy number to hand. Please provide:

  • Information about the incident and when it happened
  • The police event number and the station the incident was reported to (if applicable)
  • Details of what has been lost/stolen/damaged

3. What we may ask for

  • Photographs of damaged goods
  • Pre-shipment inventory list and check list, Shipping invoices with shipping specifications and/or weight notes, Bill of lading or other contracts of carriage and Customs entry form
  • Correspondence relating to the liability of any other parties involved (carrier, airline, etc.)
  • Landing account and weight note at final destination
  • A copy of the police report (if applicable), and contact details for any witnesses

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

  • We pay your claim (less the deductible, if applicable)
  • We will let you know if anything isn’t covered
  • We might need to appoint a loss adjuster (to inspect damaged goods and/or to discuss the claim further)
  • We might need to carry out further enquiries to validate your claim
  • We may ask you to provide further documentation to support your claim
cargoclaim1

1. Before you claim

Please notify the police if your claim is for the following and take reasonable measures to reduce further loss/damage.

  • Theft
  • Malicious/willful damage
  • Arson
  • Pursue claims from any responsible parties, such as carriers, port authorities, etc.
File-a-claim_image

2. When reporting your loss

Please have your policy number to hand. Please provide:

  • Information about the incident and when it happened
  • The police event number and the station the incident was reported to (if applicable)
  • Details of what has been lost/stolen/damaged
cargoclaim2

3. What we may ask for

  • Photographs of damaged goods
  • Pre-shipment inventory list and check list, Shipping invoices with shipping specifications and/or weight notes, Bill of lading or other contracts of carriage and Customs entry form
  • Correspondence relating to the liability of any other parties involved (carrier, airline, etc.)
  • Landing account and weight note at final destination
  • A copy of the police report (if applicable), and contact details for any witnesses
cargoclaim3

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

  • We pay your claim (less the deductible, if applicable)
  • We will let you know if anything isn’t covered
  • We might need to appoint a loss adjuster (to inspect damaged goods and/or to discuss the claim further)
  • We might need to carry out further enquiries to validate your claim
  • We may ask you to provide further documentation to support your claim

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