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Your feedback helps us serve you better.

We’re inviting you to share your experience with your personal insurance coverage. Your insights will help us improve how we support you across our Property & Casualty products.

→ Start the survey here.

This survey:

• Takes approximately 10 minutes

• Is confidential and completely optional

• You can enter our prize draw by choosing to provide your email at the end

Thank you for helping us deliver a better experience for you.

File a Claim

Which product would you like to file a claim for?

How to file a claim

1. Before you claim

Please notify the police if your claim is for the following:

Theft
Malicious and willful damage
Arson

2. When reporting your claim

Please have your policy number to hand. Please provide:

Information about the incident and when it happened
The police event number and the station the incident was reported to (if applicable)

3. What we may ask for

Photographs of the damage
Estimates for repair or replacement
A copy of the police report (if applicable)
Proof of ownership, which could be original receipts, valuations, photographs of the items, and/or bank statements.

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

We pay your claim (less the deductible if applicable).
We will let you know if anything isn’t covered.
We might need to visit your property (to inspect the damage or to discuss the claim with you further).
We might need to carry out further enquiries to validate your claim.